1. Overview
This SMS Policy outlines the terms and conditions governing text message communications sent by 1 Technology Drive LLC ("Company," "we," "us," or "our") to individuals who have opted in to receive SMS messages from us. By opting in to our SMS program, you agree to the terms described in this policy.
2. SMS Program Description
1 Technology Drive LLC may send SMS messages for the following purposes:
- Service updates and notifications
- Appointment reminders and confirmations
- Account alerts and security notifications
- Promotional offers and special announcements (with your explicit consent)
- Customer support communications
- Important company updates and news
3. Message Frequency
Message frequency may vary depending on your interactions with our services. You may receive up to 10 messages per month. We strive to limit messages to only essential and relevant communications. Message frequency depends on the nature of the service and your account activity.
4. Message and Data Rates
Message and data rates may apply. Standard messaging rates from your wireless carrier will apply to all SMS messages sent and received. 1 Technology Drive LLC is not responsible for any charges incurred by your wireless carrier for SMS messaging services. Please consult your wireless plan or contact your carrier for details about your messaging plan and applicable rates.
5. Consent and Opt-In
By providing your mobile phone number and opting in to our SMS program, you consent to receive text messages from 1 Technology Drive LLC at the phone number provided. Consent is not a condition of purchase or service. You may opt in to our SMS program by:
- Texting a designated keyword to our short code or phone number
- Completing an online opt-in form on our website
- Providing verbal consent during a service interaction
- Checking an opt-in box during account registration
6. Opt-Out Instructions
You may opt out of receiving SMS messages at any time by using any of the following methods:
- Text STOP: Reply STOP to any message received from us. You will receive a one-time confirmation message acknowledging your opt-out request.
- Call us: Contact us at (702) 629-9424 and request to be removed from our SMS program.
- Email us: Send an email to sms@onedrivetech.com with "STOP SMS" in the subject line and include your phone number.
After opting out, you will no longer receive SMS messages from us unless you re-opt in at a later date.
7. Help and Support
For help or more information about our SMS program, you may:
- Text HELP: Reply HELP to any message received from us to receive support information.
- Call us: Contact us at (702) 629-9424
- Email us: support@onedrivetech.com
8. Privacy and Data Protection
Your phone number and any information collected through our SMS program will be handled in accordance with our Privacy Policy. We do not sell, rent, or share your phone number or SMS data with third parties for their marketing purposes. Your information may be shared with our service providers who assist in delivering SMS messages, but only as necessary to provide the service.
9. Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless carrier and network availability. T-Mobile is not liable for delayed or undelivered messages.
10. Supported Carriers
Our SMS program is compatible with most major U.S. wireless carriers, including but not limited to AT&T, Verizon, T-Mobile, Sprint, and U.S. Cellular. Carrier availability may vary. We are not responsible for messages that fail to be delivered due to carrier restrictions.
11. Changes to This Policy
We reserve the right to modify this SMS Policy at any time. Changes will be effective when posted on this page. Continued participation in our SMS program after any changes constitutes acceptance of the updated policy.
12. Contact Information
For questions or concerns about this SMS Policy, please contact us:
1 Technology Drive LLC
213 Narragansett Ave, Pittsfield, MA 01201
Phone: (702) 629-9424
Email: sms@onedrivetech.com