SMS Policy

Last Updated: January 2024

This SMS Policy explains how 3 TECHNOLOGY LIMITED ("we," "our," or "us") handles SMS (Short Message Service) communications with our customers and users. By opting in to receive SMS messages from us, you agree to the terms outlined in this policy.

1. SMS Services Overview

3 TECHNOLOGY LIMITED may send SMS messages for the following purposes:

• Service updates and notifications
• Account alerts and security notifications
• Appointment reminders
• Promotional offers and marketing communications (with consent)
• Customer support communications
• Transaction confirmations
• Important announcements and company updates

2. Opt-In Process

We obtain your consent to send SMS messages through one or more of the following methods:

• Completing a web form on our website with SMS consent checkbox
• Texting a keyword to our short code or phone number
• Providing verbal consent to our representatives
• Signing up for services that include SMS notifications
• Checking an SMS consent box during account registration

By opting in, you confirm that:

• You are the owner or authorized user of the mobile device and phone number provided
• You are at least 18 years of age
• You consent to receive SMS messages from 3 TECHNOLOGY LIMITED
• You understand that message and data rates may apply

3. Message Frequency

Message frequency varies depending on your subscription and interactions with our services:

• Transactional Messages: Sent as needed based on your activity (account alerts, confirmations, etc.)
• Marketing Messages: Typically 2-4 messages per month (promotional content)
• Service Updates: As needed for important service information

The exact number of messages may vary based on your account activity and preferences.

4. Message and Data Rates

Standard message and data rates may apply. Charges depend on your mobile carrier and plan. We are not responsible for any charges incurred by receiving our SMS messages. Please contact your mobile carrier for information about your text messaging plan and rates.

5. Opt-Out Instructions

You can opt out of receiving SMS messages at any time using any of the following methods:

5.1 Reply STOP

Simply reply STOP to any SMS message you receive from us. You will receive a confirmation message acknowledging your opt-out request.

5.2 Online Opt-Out

Visit our Opt-Out Page and submit your phone number to be removed from our SMS list.

5.3 Contact Support

Contact our support team:

• Phone: +44 20 3002 4085
• Email: sms-support@adrthreetech.com

Please allow up to 48 hours for your opt-out request to be fully processed. You may receive one final confirmation message after opting out.

6. Help and Support

For assistance with our SMS services:

• Reply HELP to any SMS message for assistance
• Call us at +44 20 3002 4085
• Email: sms-support@adrthreetech.com

7. Supported Carriers

Our SMS services are compatible with most major UK mobile carriers, including but not limited to:

• EE
• O2
• Vodafone
• Three
• Virgin Mobile
• Tesco Mobile
• giffgaff

Carriers are not liable for delayed or undelivered messages.

8. Privacy and Data Protection

We take your privacy seriously. Information collected through our SMS services is handled in accordance with our Privacy Policy. Key points:

• Your phone number will not be sold to third parties
• We do not share your mobile number for promotional purposes without your consent
• SMS data is stored securely and retained only as long as necessary
• You can request deletion of your SMS data at any time

9. Types of Messages

9.1 Transactional Messages

These are service-related messages that may include:

• Order confirmations and updates
• Account security alerts
• Password reset codes
• Service status notifications
• Appointment reminders

9.2 Marketing Messages

Promotional messages that may include:

• Special offers and discounts
• New product or service announcements
• Company news and updates
• Event invitations

Marketing messages require explicit opt-in consent and can be opted out of separately from transactional messages.

10. Message Content

Our SMS messages will:

• Identify 3 TECHNOLOGY LIMITED as the sender
• Contain relevant and useful information
• Include opt-out instructions (reply STOP)
• Comply with all applicable laws and regulations

We will never ask for sensitive personal information (such as passwords or payment details) via SMS.

11. Technical Limitations

Please be aware of the following technical considerations:

• SMS messages are limited to 160 characters; longer messages may be split
• Delivery depends on mobile network availability
• We cannot guarantee delivery of all messages
• Some features may not work on all devices or carriers

12. Changes to This Policy

We may update this SMS Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued participation in our SMS program after changes constitutes acceptance of the updated policy.

13. Legal Compliance

Our SMS practices comply with applicable laws and regulations, including:

• UK Privacy and Electronic Communications Regulations (PECR)
• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Telephone Consumer Protection Act (TCPA) where applicable